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Online Service Tickets

Create a service ticket online and we’ll investigate your issue. Just select an Instant Answer below and then follow the prompts. If you sign in or sign up first, you’ll be able to track the status of your service ticket with My Support.

Delivery Issues

  1. Why hasn't my letter been delivered yet?
  2. Mail is being misdelivered. What can I do?
  3. My mail delivery is inconsistent or irregular. What can I do?
  4. A letter arrived damaged. What can I do?
  5. How do I stop delivery of Admail items to my home or business?
  6. Why am I receiving only some of my redirected mail?
  7. I filed a Change of Address. Why haven't I received any redirected mail yet?
  8. What can I do if some of my mail is being incorrectly redirected?
  9. I filed a change of address. Why is some of my mail still being delivered to my old address?
  10. I lost the keys to my Community Mail Box. How do I get new ones?
  11. What can I do if my Community Mail Box key or lock is not working?
  12. How Do I Get Keys to My New Community Mail Box?
  13. Why hasn't my item been delivered yet?
  14. What can I do if I shipped an item within Canada that was delivered late?
  15. I sent an item within Canada that arrived damaged. What can I do?
  16. An item I sent to an international destination arrived damaged. What can I do?

Commercial Mailing Issues

  1. How do I cancel an Order (Statement of Mailing)?
  2. How do I cancel an Order (Manifest)?
  3. Can you help me prepare my Unaddressed Admail?
  4. Can you help me prepare my Lettermail mailing?
  5. Can you help me prepare my Publications Mail?
  6. Can you help me prepare my Addressed Admail?
  7. Does my mailpiece qualify as Addressed Admail?
  8. Does my mailpiece qualify as Publications Mail?
  9. I have a delivery issue with a recent Unaddressed Admail mailing. What can I do?
  10. I have a question about my account balance?
  11. I have a question about my commercial mailing. How can I contact a service professional?