Create a service ticket online and we’ll investigate your issue. Just select an Instant Answer below and then follow the prompts. If you sign in or sign up first, you’ll be able to track the status of your service ticket with My Support.

Delivery Issues

1. Why hasn't my letter been delivered yet?
2. Mail is being misdelivered. What can I do?
3. My mail delivery is inconsistent or irregular. What can I do?
4. A letter arrived damaged. What can I do?
5. How do I stop delivery of Admail items to my home or business?
6. Why am I receiving only some of my redirected mail?
7. I filed a Change of Address. Why haven't I received any redirected mail yet?
8. What can I do if some of my mail is being incorrectly redirected?
9. I filed a change of address. Why is some of my mail still being delivered to my old address?
10. I lost the keys to my Community Mail Box. How do I get new ones?
11. What can I do if my Community Mail Box key or lock is not working?
12. How Do I Get Keys to My New Community Mail Box?
13. Why hasn't my item been delivered yet?
14. What can I do if I shipped an item within Canada that was delivered late?
15. I sent an item within Canada that arrived damaged. What can I do?
16. An item I sent to an international destination arrived damaged. What can I do?

Commercial Mailing Issues

17. How do I cancel an Order (Statement of Mailing)?
18. How do I cancel an Order (Manifest)?
19. Can you help me prepare my Unaddressed Admail?
20. Can you help me prepare my Lettermail mailing?
21. Can you help me prepare my Publications Mail?
22. Can you help me prepare my Addressed Admail?
23. Does my mailpiece qualify as Addressed Admail?
24. Does my mailpiece qualify as Publications Mail?
25. I have a delivery issue with a recent Unaddressed Admail mailing. What can I do?
26. I have a question about my account balance?
27. I have a question about my commercial mailing. How can I contact a service professional?

1. Why hasn't my item been delivered yet?
2. What can I do if I shipped an item within Canada that was delivered late?
3. I sent an item within Canada that arrived damaged. What can I do?
4. An item I sent to an international destination arrived damaged. What can I do?
5. How do I track a letter or parcel online?
6. When I track my parcel, the status shows attempted delivery. What does that mean?
7. When I track my item, it shows an updated delivery date. Why?
8. When I track my parcel online, why aren't there any updates about its progress in transit?
9. How do I find out who signed for a parcel or letter I sent?
10. I cannot find the tracking number for a parcel I sent. What can I do?
11. I put the wrong address on an item. Can I change it?

1. Delivery of my letter or parcel was attempted, but I never received a notice card. Why not?
2. I missed an attempted delivery. What information do I need to pick up my parcel or letter?
3. Mail is being misdelivered. What can I do ?
4. When I track my parcel, the status shows attempted delivery. What does that mean?
5. I received a Delivery Notice Card, but I was home all day. Why wasn't delivery attempted?
6. How do I find out where the pickup location on my Delivery Notice Card is?

1. How long does it take for a letter to reach its destination?
2. Where do I go to mail my letter or parcel?
3. I sent an item but it arrived damaged. What can I do?
4. How do I calculate how much postage I need for a letter or parcel?
5. How big or small can a letter be?
6. Is there anything I cannot send through the mail?
7. What is the fastest way to send a letter or parcel?
8. What are the current rates for sending letters?
9. I made a mistake in the address of a letter or parcel I sent. What can I do?
10. How can I arrange for Canada Post to pick up my items?

1. I lost the keys to my Community Mail Box. How do I get new ones?
2. My mail delivery is inconsistent or irregular. What can I do?
3. Why hasn't my letter been delivered yet?
4. Mail is being misdelivered. What can I do?
5. What can I do if my Community Mail Box key or lock is not working?
6. How Do I Get Keys to My New Community Mail Box?
7. A letter arrived damaged. What can I do?
8. Can I refuse to accept a letter or a parcel that is delivered to me?
9. How can I change how I receive my mail?
10. How do I stop delivery of Admail items to my home or business?
11. What are the specifications for a rural mailbox?

1. I filed a Change of Address. Why haven't I received any redirected mail yet?
2. Why am I receiving only some of my redirected mail?
3. What can I do if some of my mail is being incorrectly redirected?
4. I filed a change of address. Why is some of my mail still being delivered to my old address?
5. I made a mistake on my change of address form. How can I correct it?
6. How does change of address/mail redirection work?
7. What type of mail will be redirected under my change of address service?
8. Who does Canada Post provide my new address to?
9. Can you hold my mail for me while I'm away from home?
10. I'm moving somewhere temporarily. How do I keep receiving my mail?

*(for commercial customers only)

1. How do I cancel an Order (Statement of Mailing)?
2. How do I cancel an Order (Manifest)?
3. Can you help me prepare my Unaddressed Admail?
4. I have a delivery issue with a recent Unaddressed Admail mailing. What can I do?
5. I have a question about my account balance
6. Can you help me prepare my Lettermail mailing?
7. Can you help me prepare my Publications Mail?
8. Can you help me prepare my Addressed Admail?
9. Does my mailpiece qualify as Addressed Admail?
10. Does my mailpiece qualify as Publications Mail?
11. How do I find out about doing business with Canada Post?
12. I have a question about my commercial mailing. How can I contact a service professional?

Precision Targeter

13. What is Precision Targeter?
14. How does it work?
15. Why should I use Precision Targeter?
16. I’ve used Unaddressed Admail^TM before, how is this different?
17. Is there a charge for using Precision Targeter?

1. How do I find the phone number of my local Post Office?
2. What services are offered at Post Offices?
3. Where does my mail come from before it gets delivered?
4. How does the Canada Post passport service work?
5. How do I find out about Money Orders?
6. What are PERMANENT^TM stamps and where can I use them?
7. Why did rates increase?
8. How do I return a retail purchase?

1. How do I add items to my shopping cart?
2. What methods of payment do you accept?
3. How do I return items I purchased from your website?
4. How do I return a retail purchase?
5. How do I modify or remove something that is in my shopping cart?
6. Are the products available online the same as the ones I can find at my local Post Office?
7. Is the ordering process secure?
8. How do you protect my personal information?
9. How do I return stamps?

1. Where do I find information about Canada Post Corporation?
2. Which Public Holidays Is Canada Post Closed For?
3. I'd like to work for Canada Post. How do I apply for a job?
4. How do I contact Canada Post by phone or mail?
5. I would like to comment on your website. How do I provide feedback?
6. I can't find my answer. How do I contact Canada Post online to ask a question?

1. I forgot my epost password. What can I do?
2. Can I access epost from my online banking?
3. How do I add or delete mailers from my epost account?
4. One of the companies I do business with is not on your list of mailers. Can you add it?
5. Why am I having trouble viewing pop-ups in epost?
6. What web browsers can I use to view the epost website?

Personal Vault

7. How do I sign up for a Vault account?
8. I forgot my Vault password. What can I do?
9. How do I securely share a Vault folder with someone?
10. What security measures does the Vault use to keep my stuff secure and private?
11. Can I upload my own insurance, health and other documents to the Vault?