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Question

Mail is being misdelivered. What can I do?

  • You are receiving someone else's mail.
  • Someone else is receiving your mail.

Answer

We are required to deliver mail to the address on the envelope regardless of the name. If the mail has your correct address, but the person who it’s addressed to does not reside there, write on the item “Return to Sender – Not at address” and deposit it into a Street Letter Box.

What you can do

  • If you are receiving mail that does not have your address on it or you know someone is receiving your mail, contact us online and we’ll investigate.

    Are you a business with a Canada Post customer number?

  • Or you can call us to report this issue.

    • Call Us

    You can reach us at 1-866-607-6301

    Residential - Mon to Fri: 8am to 8pm*
    Sat: 9am to 5pm*

    Commercial - Mon to Fri: 8am to 6pm*

    *local time